Centrum pomocy
  1. Centrum pomocy
  2. Wsparcie HRappka

Wsparcie HRappka

Witamy! Możesz złożyć wniosek do wsparcia HRappka, korzystając z udostępnionych opcji.

Zgłoś nieprawidłowe działanie systemu

Jeżeli uważasz, że system nie działa prawidłowo - wyślij zgłoszenie.

Jeżeli uważasz, że system nie działa prawidłowo - wyślij zgłoszenie.

Pola wymagane są oznaczone gwiazdką*

ID firmy (np. 146) znajduje się w lewym dolnym rogu systemu HRappka. Więcej informacji: https://hrappka.pl/pomoc/baza-wiedzy/id-firmy-w-systemie.

Opisz krótko tematykę zgłoszenia.

Wprowadź pełny opis problemu.

Przeciągaj i upuszczaj pliki, wklejaj zrzuty ekranu lub przeglądaj

Skopiuj z przeglądarki adres strony na której występuje błąd.

Średni
, multiple selections available,

Wybierz funkcjonalności, których dotyczy zgłoszenie.

Obsługiwane przez Jira Service Management
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